Frequently Asked Questions
Everything you need to know about our podiatrist-designed footwear.
How do I find the right fit for my feet?
Most of our styles come with our unique Sole Saver Pack, allowing you to customize the fit with full-length or half-length footbeds to suit narrow, standard, or wide feet.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. You can opt for a full refund, exchange, or store credit.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
Are your shoes suitable for orthotics?
Yes, many of our styles feature a removable footbed, making them compatible with most custom orthotics prescribed by your podiatrist.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment options like Afterpay and Klarna.
How should I care for my leather shoes?
We recommend using a high-quality leather protector spray before your first wear and cleaning them regularly with a damp cloth and leather conditioner.