Returns & Exchanges
At FRANKIE4, we want you to feel confident in every step you take, which is why we offer a seamless 30-day return policy for all unworn footwear in its original packaging. Whether you need a different size or a full refund, our goal is to ensure you find your perfect fit without the stress.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Select Outcome
Choose between a size exchange, store credit with a bonus value, or a refund to your original payment method.
Pack and Post
Print your prepaid shipping label and securely pack your shoes in their original box, ensuring they are placed inside a protective mailing satchel.
Processing and Refund
Once our warehouse receives and inspects your return, we will process your exchange or refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing